Returns & Exchanges

Due to state and federal regulations regarding the sale of alcohol, we are unable to accept returns on tequila spirits once they have been delivered. If your order arrived damaged or incorrect, please follow the steps below within 48 hours of receipt for a replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged bottle, the exterior packaging, and the shipping label to provide evidence for our transit insurance claim.

• 2.
  Contact Support

  Email our concierge team at [email protected] with your order number and the photos attached to initiate your claim.

• 3.
  Verification Review

  Our quality assurance team will review your submission within 2 business days to verify the damage or shipping error against our dispatch logs.

• 4.
  Resolution

  Once approved, we will either ship a replacement bottle at no additional cost to you or issue a full refund to your original payment method.